About us

COORDINARE commenced operations as the South Eastern NSW Primary Health Network (PHN) in July 2015 and is one of 31 PHNs established across Australia. Download a copy of our 2015/16 Report Card to see some of the key highlights and achievements during our first year of operation.

PHNs were established by the Department of Health on 1 July 2015 with the key objectives of increasing the efficiency and effectiveness of medical services for patients, particularly those at risk of poor health outcomes, and improving coordination of care to ensure patients receive the right care in the right place at the right time.

Our Strategic Plan outlines our direction and purpose for 2017-2020 including:

A coordinated regional health system which provides exceptional care, promotes healthy choices and supports resilient communities.

Supporting primary care in our region to be:

  • person-centred
  • accessible
  • safe and high quality
  • comprehensive
  • population-orientated
  • coordinated across all parts of the health system.
  • evidence-based

  • community collaboration and participation

  • clinical engagement and leadership

  • innovation

  • efficiency and value for money

  • accountability and transparency.

It also details our priorities including:

  • Putting consumers front and centre in all that we do
  • Supporting general practice as the cornerstone of primary care
  • Influencing the market through provider engagement and commissioning
  • Partnering to integrate services and systems
  • Building local networks and place based leadership
  • Developing our organisation capability

Addressing inequality and service gaps for those most at risk of poor health outcomes in the following areas:

  • chronic conditions
  • prevention initiatives
  • mental health and suicide prevention
  • drug and alcohol
  • Aboriginal health
  • end of life care.

To achieve these priorities, COORDINARE works directly with GPs, other primary health care providers, secondary health care providers and hospitals to improve and better coordinate care across the local health system for patients requiring care from multiple providers or at risk of poor health outcome; and find innovative ways of building ‘one coordinated and sustainable health system’ which ensures improved health outcomes, better consumer experiences, enhanced provider satisfaction and increased value for money.

To deliver on these outcomes and key results, our highly skilled staff work across four levels of intervention. These are:

  1. supporting consumers to better self manage their health including lifestyle risk factors
  2. supporting general practice and GPs to better understand their own patient populations through data; and to improve the quality of care
  3. working within local communities to commission services for people who are at risk of poor outcomes; and partnering with other agencies to reach people who are at risk but not accessing care
  4. system improvement by bringing together general practice, hospitals and other providers to develop better ways to coordinate the care for patients from multiple providers.

This is all detailed in our business model that is data-driven and uses epidemiological information, practice-based evidence and local knowledge.

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