COORDINARE recognises the significant role receptionists play as part of the health care team. Working with University of New England (UNE) Partnerships, we are providing a series of interactive webinars for receptionists that will be delivered monthly from July.

These sessions will be presented by Gary Smith of UNE Partnerships and will cover a range of topics such as difficult behaviour, customer service and people skills and ethical communication. These topics are part of the Cert IV in Medical Pratice Assistant skill-set Excellence in Communication. The sessions will be recorded and the recording will be played at a facilitated session two weeks later.

To register for these webinars please click on the links of the sessions that you wish to attend:

Interactive sessions – presented by Gary Smith

• 28 July: Dealing with behaviours of concern
• 25 August: Customer service and people skills
• 29 September: Business, legal and ethical workplace communication
• 27 October: Communicate effectively with health professionals; adaptive communication
• 24 November: Review of communication techniques

Recorded sessions – facilitated by COORDINARE

• 11 August: Dealing with behaviours and concern
• 8 September: Customer service and people skills
• 13 October: Business, legal and ethical workplace communication
• 10 November: Communicate effectively with health professionals; adaptive communication
• 8 December: Review of communication techniques

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