Using email in general practice

16 March 2020

Email is one of the most prevalent and convenient forms of communication.

GPs and general practices often receive requests from patients, other clinicians and third parties to send health information via email. The RACGP continues to maintain a strong advocacy for secure electronic message delivery, ensuring patient security and confidentiality through encrypted communication.

The RACGP has developed a fact sheet providing information for general practices about using email to communicate health information with patients, health organisations and third parties: Using email in general practice.

For information and support about secure messaging, please contact COORDINARE's Digital Health team at or call 1300 069 002.

Digital health, Quality in general practice